COVID-19: Important customer information to ensure your lubricant supply!
Dear Sir or Madam,
Cases of so-called COVID-19 diseases are increasing, also in Europe and Germany. Government agencies believe that an epidemic in Europe or in Germany can no longer be prevented. In response, we have identified various measures to meet this challenge. As a company that is active in numerous municipalities in Germany and abroad, we are also in constant dialogue with colleagues, external drivers, service providers as well as associations and actively involve them in prevention, which includes communication and hygiene measures.
Due to our cooperation with renowned and certified raw material suppliers and a traditionally grown above-average storage strategy, we currently see no threat to the raw material supply or supply chain. We are in close contact with our suppliers and are also immediately informed about current developments.
Our focus is on protecting the health and safety of our employees and thus ensuring that our customers' operations run as smoothly as possible in these difficult times. Since we can hardly assess the development in the coming weeks and there could be bottlenecks in the transport and logistics sectors, we recommend that you keep an eye on the need for lubricants so as not to endanger ongoing production. If you want to place an unscheduled order in this context, we also have the approval of the management to issue a 6-week return guarantee for unopened containers for 200 liters and 1000 liter containers.
Please, do not understand this as an advertising campaign on our part - we only want to ensure the supply!
The measures taken by government agencies (quarantine, replication of the infection chain, closure of public facilities, etc.) are currently as diverse as they are situation-related. We do not see any concrete impairment or danger to our company from an external, sovereign side. We will inform you immediately if official measures are imminent or have been implemented, which could endanger our customer relationships or our ability to deliver.
If you have any questions, please feel free to contact us. We are confident that government agencies will take appropriate measures to adequately counter the virus.
Your Team Raziol Lubrication
ppa. Dipl.-Ing. Mathias Schmeier
Sales Management / Technical Service Raziol Lube